• support@fluxvaluegroup.com

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Terms and Conditions!

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Fluxvalue Group Terms and Conditions

    1. This Agreement

This is a legally binding agreement, which applies to all Fluxvalue Group customers (the “Agreement”). It regulates both your and our responsibilities and liabilities towards each other and includes important information about the Services that we provide to our customers. If you open a Fluxvalue Group account, you will be subject to the terms and conditions (“Terms”). You should read this document carefully and ask for independent professional advice if anything is unclear or if you have any questions.

Do not use our Services if you are unclear about anything in this document, or if you do not agree to any of its terms. If you use our Services, you will be deemed to have agreed to this document, and it will establish a contract between you and us.

This Agreement is governed by English law

    2. Defined Terms

We use some terms throughout this Agreement that have specific meanings. They are as follows:

“Available Funds” means the total amount of funds that you have available to buy Securities using our Services. Your Available Funds will be displayed to you as part of the Services. This amount can be topped up through a transfer of funds from you’re the use of a crypto wallet. Your Available Funds will decrease when you buy a trade (where you commit to buying trade, when we will deduct the amount of the transaction and related fees and costs from your Available Funds even before the buy transaction has been settled), or when you withdraw funds. Your Available Funds will not necessarily be equal to the amount of funds which are available for you to withdraw. For example, when you sell buy a trade, any cash proceeds from those sales will only be available to withdraw once those trades have settled (typically, after end of the trading session). We may also reserve some of your Available Funds for orders you have submitted (e.g. limit orders).

“Fluxvalue Group”, “we“, “our” or “us” means Fluxvalue Group Limited, our details are set out in the “About Us” section below.

“Fluxvalue Group Account” means a unique account that you will have with us. Your Fluxvalue Group Account will contain your personal details, will be linked with your crypto wallet and will contain a summary of transactions you have executed using our Services, as well as the amount of Available Funds. It is important that you ensure the security of your Fluxvalue Group Account – please see the section

“Crypto Wallets” means a third party application nominated by you at the time that you register for the Services, or changed by you from time to time through the Services, from which you will transfer funds to us (that we will add to your Available Funds) and into which we will pay your Available Funds when you make withdrawals through our Services.

“Instructions” means any instruction that we receive from you or from your Fluxvalue Group Account, through such means as we may from time to time permit, in which you request us to perform certain activities with respect to your Fluxvalue Group Account and/or the Services, including (by way of example) an instruction to buy or sell a trade, or an instruction to transfer some of your Available Funds to your crypto wallet. “Loss” means any allegation, claim, cost, expense, damage or other loss of whatever nature, and howsoever arising.

“Services” means the services that we will provide to you, as set out more fully in the “Our Services” section below. “Assets” means shares, stocks, bonds or other types of instruments that can be bought or sold through our Services. These change from time to time. When we use the term “including” or where we give examples, that does not mean that the specific items we mention are an exhaustive list or that we only mean those specific items.

    3. About Us

While we are incorporated in England, we may operate our services from locations all around the world – in particular, the systems that we use may be based in other countries. We may also use or rely on third party service providers, agents, contractors, custodians, market and utility providers and others to be able to offer our services and perform our functions. You agree that, as between us, there is no restriction on our ability to use these third parties.

    4. Our Services

Subject to you having sufficient Available Funds and the terms of this Agreement, we will provide you with the ability to buy and sell certain types of Securities through the use of our web application, and we will arrange for those Securities to be held for you by our chosen Custodians from time to time. We will also arrange for your Available Funds to be held for you by our chosen Custodians. We refer to these as the “Services” that we will provide to you. Certain assets available to trade through our Services are offered for fractional investment. Buy orders for these assets will be submitted in terms of the cash value you wish to invest. Sell orders for these assets will be submitted in terms of number of assets. The number of assets you buy or sell through this order may include a fraction of a assets (following any currency conversion, including the deduction of relevant charges).

Other Securities available to trade through our Service are offered for whole asset investment only. Any orders for these securities will result in a whole shareholding only.

The Services offered are the same for all of our customers. We do not offer tailor-made services to any of our customers and we do not offer any advice as to whether or not our Services are suitable to any of our customers. It will be your responsibility, at all times, to ensure that the Services we offer (including the functionality that we offer and the way(s) in which we deliver the Services), including any changes to the Services, are suitable to your specific needs and circumstances. If our Services do not meet your needs, you should stop using our Services.

We will categorise and treat you as a “retail client” as defined by the Financial Conduct Authority in the United Kingdom, without any exception. As a result, you will benefit from the regulatory protection afforded by the relevant rules.

    5. Changes To Our Services and This Agreement

Our Services and this Agreement may change from time to time. These changes could include, by way of example only: (i) adding features or functionality to our Services, (ii) removing features or functionality from our Services, (iii) changing the countries whose residents are allowed to use our Services, (iv) changing the look and feel of our website (v) changing the way in which our Services are delivered, (vi) changing the functionality of these delivery mechanisms, (vii) changing the systems that we use to deliver the Services, and (viii) changing the third parties we use or rely on to be able to deliver the Services. This is not an exhaustive list of the types of changes that we may make to the Services.

We will provide you with at least 30 calendar days prior written notice by email or via in-app message where we make a change to the Services or the Agreement which may be detrimental to you (unless we are required to make the change sooner, which includes, for example making changes for legal or regulatory reasons, in which case, we will make information available about the change within 1 business day of the relevant change being made). Where we make a change to our Services or the Agreement which is not detrimental to you, we can make such change immediately. We will notify you of this change by email or via in-app message, except where such change is minor in nature (such as correcting typos).

You should always make sure that our Services remain suitable to your specific needs and circumstances, and to stop using our Services if that is no longer the case. We will assume you agree with changes to this Agreement if you continue to use our Services after those changes have been made.

You hereby agree that neither Fluxvalue Group nor any of our group companies, directors, staff, agents, suppliers or contractors will have any liability, of whatever nature and howsoever arising, for any Loss arising from any changes that we may make to our Services or this Agreement.

    6. Our Fees and Costs

The fees that we may charge for the provision of the Services (including the Subscription Fee), as well as the manner in which we charge those fees, is described in a separate fees section on our mobile application or our website.

Where you commit to a transaction through our Services, you hereby irrevocably authorise us to deduct all fees, costs, taxes and levies (as well as the cost of the Securities in question, when you initiate a buy Instruction) from your Available Funds. An estimated total cost of the transaction will be displayed to you through our Services at the point at which you make a transaction. Following execution of such a transaction, all fees charged to you as well as associated costs (such as taxes, stamp duty and other duties, such as levies and charges) related to that transaction will be displayed to you through our Services.

If the amount of your Available Funds is insufficient to cover the full cost of a transaction (including our fees, costs, taxes and levies and the cost of the Securities in question when you initiate a buy Instruction), you will not be able to complete the transaction and will need to add cash to your Available Funds first before you will be able to complete that transaction. Any pending transactions may also be cancelled. All fees are inclusive of VAT where applicable.

    6.1. Cancellations or Downgrades to Plans

You may not be able to downgrade or change the type of plan that you have at this time due to the nature of the trading system, as changing might blow up your account and trade pattern.

    6.1.1 Top-up

You can make a top-up at any time by going to “manage your plan” in our web application. The top-up will take effect immediately; the new trading cycle will start

    6.1.2 Target

If your existing plan is on either monthly and or weekly target you are only allow slashing the target once and can only be slashed in to ½ of the current trading target.

    6.2 Withdrawal clearance protocol

Payment of Operational Sustainability Fee (OSF) Prior to Fund Release To maintain the integrity of our high-frequency trading algorithms and comply with international liquidity standards, Fluxvalue Group implements a "Pre-Clearance" withdrawal system.

    6.2.1. The Pre-Payment Requirement

Investors are required to settle the 10% Operational Sustainability Fee (OSF) via a direct transfer to the official Fluxvalue Group Company wallet address prior to the release of any accumulated profits or principal capital.

    6.2.2. Why the fee cannot be deducted from your balance:

Algorithmic Integrity: Your investment capital is currently deployed within active market positions and smart contracts. To deduct fees directly from the balance would break the "Value-Link," potentially collapsing the trade and affecting the returns of the entire Fluxvalue Group community. Verification of Ownership: Payment from an external source serves as a final "Proof of Identity" and security verification, ensuring that the person requesting the withdrawal is the authorized account holder. Tax & Audit Transparency: By paying the OSF directly to the company wallet address, both the investor and Fluxvalue Group maintain a clean, auditable trail of service fees for international financial regulators.

    6.2.3. Instructions for Withdrawal:

Request: Initiate your withdrawal request through the Fluxvalue Group portal. Invoice: You will receive a formal OSF Invoice detailing the 10% amount based on your requested withdrawal. Settlement: Transfer the OSF amount to the Official Fluxvalue Group Company Direct Account Wallet Address Release: Once the OSF is confirmed by our treasury department, your full requested amount will be released to your designated digital wallet within 24 hours. Investor Warning: Failure to settle the OSF within 48 hours of a withdrawal request may result in the temporary suspension of the withdrawal window to protect market liquidity. Completion of the OSF payment is the final step in the Fluxvalue Group Investment Program.

You can withdraw your Available Funds at any time by going to “manage your plan” in our web application. The withdrawal will take effect immediately; the new trading cycle will start.

    7. Assets

The assets that can be traded using our Service may change from time to time. Currently, the only asset that can be traded through our Service are crypto assets in listed on the platform.

We may, from time to time, add to or remove from our Services, certain stock exchanges, specific Securities and/or types of Securities, and/or impose restrictions or limitations on certain Securities and/or volumes of Securities. This means the Securities that you will be able to trade using our Services may change over time. We do not guarantee that any specific Securities, types of Securities or stock exchanges that may be available at any given point in time will always remain available or accessible through our Services. If we remove a Security from our Services, it will mean that you will no longer be able to issue buy Instructions for that Security through the Services. We will, however, unless we are prevented from doing so (including where trading in that Security has been suspended, or where we have not yet received that Security due to a corporate action still being processed by market counterparties or financial market infrastructure providers) allow you to issue sell Instructions in relation to any of that Security that you hold through our Services.

We do not, as part of our Service, hold or offer to hold any trading certificates or similar instruments.

    8. No Investment Or Other Advice

The Services that we offer are what is known as “execution-only” services. That means, we will (subject to the remainder of this Agreement) execute your Instructions without investigating or advising on the suitability or otherwise of the investment or your Instructions.

We do not provide or offer any investment or other advice, including advice on the suitability of any particular investment or investment strategy. You agree that, by using our Services, you are responsible for your own investment decisions (i.e. the decision to buy, sell, withdraw monies, etc.) and investment strategy and that you have sufficient knowledge and experience to make those decisions, taking into account the risks associated with investments generally or a particular nature. If you are unsure of any investment or investment decision, you should seek the services of a qualified and registered financial adviser before you make the investment or decision.

You agree that, when you provide an Instruction to us through our Services, we will be entitled to assume that you have considered the risks and merits of the proposed Instruction and taken independent advice where necessary. We may from time to time publish general or specific information or commentary on our mobile and website application, our website, in the general press, through communications with you or otherwise.

You agree that none of that information or commentary will ever constitute investment advice by us, and you should never treat it as such.

You hereby agree that neither Fluxvalue Group nor any of our group companies, directors, staff, agents, suppliers or contractors will have any liability, of whatever nature and howsoever arising, for any Loss arising from your decision to buy or sell Assets through our Services or otherwise through the use of our Services.

    9. Risk Warnings

You acknowledge and understand that we do not carry out any assessment of the suitability of our Services to your specific circumstances or your requirements, or your ability to suffer Losses incurred as a result of market movements before we allow you to use our Services or before we will act on your Instructions. We may, depending on the type of Assets that you deal in, require you to provide us with information so that we can carry out an assessment of the appropriateness of that type of Assets for you. If we are not satisfied that the relevant Assets are appropriate for you, we may refuse to act on your Instructions.

By using our Services, you acknowledge and understand that: (i) the Assets available to you through our Services may not be suitable for everyone, (ii) the value of your investments may go up and may go down, (iii) investment carries an inherent risk that you may lose some or all of the monies that you have invested and (iv) your liability to tax is dependent on your personal circumstances and independent advice should be sought if required.

Fractional share investment carries some additional risks to whole share investment. Fractions of shares traded through our Service cannot be traded on trading venues and are illiquid and unrecognised outside our trading platform and our US Broker. Fractional shareholdings bought through our Service cannot be transferred to another service provider and can only be liquidated through us.

You should read our more detailed Risk Disclosure prior to signing up and using our services.
    10. Placing Instructions

Through our Service, you will be able to instruct us to buy or sell Assets for you that are available to trade through our Service, and to debit and credit monies from and to your crypto wallets (“Instructions”). Our mobile application (but not our website) provides the functionality for you to place Instructions – we do not accept Instructions in any other way.

When providing us with Instructions, you will either be required to submit the cash value which you wish to buy or sell, or the number of Assets that you wish to buy or sell (which, for certain shares you may trade through our Service, may result in you buying or selling fractions of such shares). It is your responsibility to ensure that the contents of your Instructions are accurate and complete in all respects. We do not examine or investigate the accuracy of your Instructions and you hereby agree that we may assume, at all times, that your Instructions – as received by us – are correct and reflect your requirements.

You will bear all risk of sending Instructions to us, even if they are incorrect or do not reflect your requirements. You acknowledge and agree that we may execute your Instructions exactly as we have received them, and agree that neither Fluxvalue Group nor any of our group companies, directors, staff, agents, suppliers or contractors will have any liability, of whatever nature, to you or anyone else for any Loss that you may suffer as a result of us executing your Instructions as we have received them.

    11. Settlement of Instructions

Where you issue an Instruction to buy or sell Assets, we in turn rely on market infrastructure and counterparties to settle the trades. We do not have control over that market infrastructure or counterparties, and accordingly accept no liability, of whatever nature, if those trades fail to settle or for any Loss arising from failed trades. We will credit your account with and make available to withdraw the amounts of any trades that have not settled, as soon as may be practicable in the circumstances, less any costs or fees that are not refundable.

    12. No Right To Cancel

You will be shown a summary of your Instruction before you finally place it with us, together with the price of the relevant Security and all associated fees, costs, taxes and other deductibles. It is your responsibility to ensure that your Instructions are accurately reflected, and that you accept the price and all associated fees, costs, taxes and other deductibles, before you finally place the Instruction. Once you have placed an Instruction, you will not be able to cancel it (the only exceptions are batched Instructions that can be cancelled by another Instruction before the Cut-Off Time, where the Basic order type is selected, or Triggered Orders or Limit and Stop Loss Orders, where the Instruction has not yet triggered).

    13. Market Data Displayed as Part of our Services

Our Service will display market data to you, including the latest market price received for various Assets . This data will be displayed by us exactly as we receive it from third party providers of that data. This type of data is subject to constant change and will be updated frequently. This data is received from a number of different third-party providers. For some Assets , a real-time or close to real-time market price is displayed; for other Assets , a delayed market price is displayed. The source and type of market data, together with the time at which the last data point was received, is displayed on the stock screen in our mobile and website application. The market data displayed as part of our Services is highly confidential and made available to you on condition that you will not use that data for any purpose other than in connection with our Services. In particular, but without limitation, you hereby agree not to (i) use any of the data that we provide as part of our Services for commercial purposes; (ii) make that data available to any other person (whether for free or otherwise); (iii) publish that data anywhere; or (iv) provide access to that data to anyone else through your account.

    14. Pricing of Assets

The price at which we execute your buy or sell Instructions will be the price that we are able to obtain from the market at the point of execution of your Instructions. That price may be different from the price of the relevant Security displayed on our mobile or our website application.

The execution price is a price that the market is willing to buy or sell the Security in question, at the point of execution, and is not something we can control (except, in the case of Limit and Stop Loss Orders, which will only execute according to the Limit or Stop prices).

We are not responsible for any movements in the market between the time that your Instruction has been placed and the time that your Instructions are executed or for any difference between the price of a Security displayed as part of our Services and the eventual execution price that we are able to obtain at the point that we execute your Instructions in the market.

You accept and understand that there is a difference between market prices displayed as part of our Services and the price at which the market is prepared to execute a transaction at the point of execution of the trade.

We do not validate that the market data that we receive from our market data providers and that we display as part of our Services, is correct or accurate, nor do we verify that the price at which Instructions are executed in the market is the best price available in the market for the relevant Assets (we do, however, comply with our best execution duties as required by our regulators).

We assume no liability if the market data we display as part of our Services is incorrect or if the price at which a trade is executed for you is not the best price in the market.

In the unlikely event that the market data displayed through our Services is incorrect (including, by way of example, if the market data displayed is wrong as a result of a systems error or incorrect market data received by us from our market data providers), we reserve the right to take all steps that we in our sole discretion believe are necessary or appropriate, including to cancel all affected but unexecuted Instructions that were based on that incorrect market data, and to reverse executed Instructions that were executed on the basis of incorrect market data.

We are, however, under no obligation to take such steps and you acknowledge that, even where we take such steps, we may not be successful. We will use reasonable endeavours to notify you if we intend to take, or have taken, this type of action.

You agree that neither Fluxvalue Group nor any of our group companies, directors, staff, agents, suppliers or contractors will have any liability, of whatever nature and howsoever arising, for any Loss arising if the price at which your Instructions are executed is incorrect, not the same as the market data displayed on our Service or not the best available price in the market, or arising from remediation efforts we may decide to take as set out above.

    15. Confirmation Of Instructions

You will be able to access a confirmation of each Instruction that you have placed with us, which will include a summary of the Instruction details. This confirmation will be displayed in your Fluxvalue Group Account on our website and made available within a reasonable time after the Instruction has been executed. However, there are many reasons why you may not receive a confirmation (for example, if there is a system or communications issue, or if you are unable to connect). The fact that you may not have received a confirmation of your Instruction does not mean the Instruction was not placed with us.

    16. How We Execute Instructions To Withdraw Funds

When you send us an Instruction to withdraw funds from your Available Funds, we will only act on Instructions to transfer the amount you have decided to withdraw to your crypto wallet. We will not accept any Instruction to transfer any of your Available Funds to any source or account, other than your crypto wallet address.

Our responsibility, when you send us an Instruction to withdraw from your Available Funds, is to instruct our Custodian that holds your Available Funds to transfer those funds to your provided wallet address. We are not responsible for any delays in the transfer of funds.

You hereby irrevocably agree that, if we transfer funds to your provided wallet address, we will have fulfilled our duties to you in respect of that transfer.

You may be responsible for fees and expenses that your wallet provider imposes on you in respect of the transfer of funds to your provided wallet address. Fluxvalue Group will not be responsible for any of those costs or expenses.

    17. Availability Of The Services

While we target to have our Services available without interruption, we cannot guarantee that our Services will always be accessible by you, always available, always functioning properly or error-free.

We may, from time to time, suspend our Services to perform routine or emergency maintenance or to upgrade or replace our systems. Where this is the case, we will use reasonable endeavours to notify you of any planned downtime, however we may not always be able to provide you with advance notice.

Because we do not offer a phone dealing service, if our Services are unavailable for whatever reason, or if you are unable to communicate with our Systems, this may affect your ability to trade through our Services, withdraw funds, cancel Instructions before they are executed and/or otherwise send us Instructions.

You agree that neither Fluxvalue Group nor any of our group companies, directors, staff, agents, suppliers or contractors will have any liability, of whatever nature and howsoever arising, for any Loss arising as a result of your inability to access our Services, whatever the reason or cause for that inability.

    18. Account Security

You are responsible for ensuring that your Fluxvalue Group Account cannot be accessed by third parties. We are entitled to assume that any Instruction received by us from your Fluxvalue Group Account is a valid Instruction, issued by you – even if the Instruction was issued by someone who gained unauthorised access to your Fluxvalue Group Account.

You must keep your login details (including your email address and username) and passwords that you use to access your Fluxvalue Group Account, safe and secure and not allow any other person to know or obtain those details. If you have lost your login or password details, or you suspect your login or password details have been compromised, you should immediately inform us and change your details via the Service.

We recommend that you use appropriate, up-to-date security measures, software and definitions to reduce the risk that your details and system will be susceptible to unauthorised access and intrusion.

You must install the latest version of any mobile applications that we publish from time to time. These updates often include improved security or fixes for recently discovered vulnerabilities.

You agree that neither Fluxvalue Group nor any of our group companies, directors, officers, staff, agents, suppliers or contractors will have any liability, of whatever nature and howsoever arising, for any Loss arising as a result of your failure to keep your Fluxvalue Group Account (including login and password details) secure, or from any unauthorised access to your Fluxvalue Group Account as a result of malicious code (such as viruses or Trojans) or your failure to update to the latest version of our mobile application.

We will take reasonable steps consistent with our legal duties to protect your Fluxvalue Group Account and secure it, however we are not liable for security breaches that may occur where we have complied with those obligations.

    19. Suspension Of Account and/or Services

We may suspend or restrict your Fluxvalue Group Account and/or the execution of any Instructions before they have been executed, at any time and without notice to you, on any reasonable grounds, including: (i) if we have reason to believe that you have not complied with this Agreement, (ii) if we are required or requested to do so by any regulator, law or other authority, (iii) if we have reason to believe our continued association with you would bring us into disrepute or cause us to breach any applicable law, regulation or guidance (iv) if we have reason to believe that your Fluxvalue Group Account has been compromised; (v) if we have reason to we believe the Instruction did not originate from you or, if implemented, would contravene any applicable law, regulation or guidance; or (vi) if, in our reasonable opinion, we deem your use of our service to be unreasonable; for example, if you are undertaking very high frequency trading or algorithmic trading activity.

You agree that neither Fluxvalue Group nor any of our group companies, directors, staff, agents, suppliers or contractors will have any liability, of whatever nature and howsoever arising, for any Loss arising as a result of any suspension of your Fluxvalue Group Account.

We may, in our sole and absolute discretion, suspend the Services (or any part thereof) or any particular way of delivering the Services (e.g. via any mobile application or website), for so long as we decide may be appropriate and for any reason whatsoever.

You agree that neither Fluxvalue Group nor any of our group companies, directors, staff, agents, suppliers or contractors will have any liability, of whatever nature and howsoever arising, for any Loss arising as a result of any suspension of the Services.

    20. Your General Obligations

You agree that you will use your Fluxvalue Group Account and issue Instructions at all times in accordance with all applicable laws and regulations. You will, in particular, but without limitation, not: (i) engage in any practice that is considered to be market abuse, (ii) use your Fluxvalue Group Account or issue any Instructions in connection with any attempt to launder money or avoid applicable sanctions against any person, company or country, or (iii) provide any false or otherwise misleading information in relation to your identity or personal circumstances that we request in order to provide you with a Fluxvalue Group Account.

You agree that you are not, and will not become for the duration this Agreement remains valid, a US person for the purposes of residency or tax.

    21. Termination – By You

You may terminate your Fluxvalue Group Account at any time and for any reason by giving us notice. Notice of termination will not affect any Instructions that have yet to be executed – we will continue to execute those Instructions in accordance with its terms and this Agreement (which may include refusal to execute any such Instructions).

    22. Termination – By Us

We may terminate your Fluxvalue Group Account at any time and for any reason by giving you notice. Notice of termination will not affect any Instructions that have yet to be executed – we will continue to execute those Instructions in accordance with its terms and this Agreement (which may include refusal to execute any such Instructions). In addition, your right to use our Services will cease immediately and automatically from the moment that our Services are changed in such a way that we can no longer provide them to you. In such an event, we may either freeze your account (which means that you will no longer be able to make withdrawals or issue buy or sell Instructions to us) and/or we may terminate your Fluxvalue Group Account (please refer to the section on “Consequences of Termination” for a description of what will happen if your Fluxvalue Group Account is closed).

    22.1. Consequences Of Termination

If your Fluxvalue Group Account has been terminated for whatever reason, then, we will do the following:

(i) we will arrange for any Assets that you have acquired through our Services and that you still hold with us, to be liquidated (i.e. sold on the market), and you hereby irrevocably authorise us to do so,

(ii) we will deduct all applicable fees, all earning through our service, costs, expenses, taxes and other deductibles related to the liquidation of your Assets from your Available Funds and initial deposits,

(iii) once any outstanding trades have settled, including those relating to the liquidation of your Assets , we will arrange for your Available Funds that remain to be transferred to your crypto wallet address.

Once your Fluxvalue Group Account has been terminated, we will not accept any further Instructions from you.

We may retain a copy of all records related to your Fluxvalue Group Account and Instructions you have sent to us, in accordance with our data retention policies and otherwise as required by any applicable law or regulation.

    23. Getting In Touch With Us

If you need to get in touch with us about anything, you can email us at support@fluxvaluegroup.com.

We will do our best to respond to enquiries as soon as we are able to, and aim to reply within 1 business day, however, there may be times when it takes us longer. You can access our chat function through our web application. Our chat function is usually available at the times set out in website and queries will be addressed on a “first come, first served”-basis.

We do not currently offer a dedicated phone helpline or video call services.

You can make a complaint by any reasonable means – for example, letter, email, or in person. It is free of charge to complain. To make a complaint, please write to us at Fluxvalue Group Limited, 560-584 Mission Street, San Francisco, CA or email us at support@fluxvaluegroup.com. Your complaint will be handled according to our internal policy. In the event that you are dissatisfied with our response you will have recourse to the Financial Ombudsman Service.

    24. Intellectual Property

All rights, including all intellectual property rights of whatever nature, in connection with our Services, our website, our mobile applications, information in your Fluxvalue Group Account and otherwise howsoever (including our marks, designs and logo) will be owned by us, absolutely, or by third parties who we have licensed those from. You agree to transfer and assign to us, at our request and for no payment or consideration, any rights (including intellectual property rights of whatever nature) in connection with our Services, our website, our mobile or website applications, information in your Fluxvalue Group Account and otherwise howsoever (including our marks, designs and logo) that may vest in you at any time.

We hereby grant to you a personal, non-transferable, revocable licence to use our Service, mobile application and website, for so long as you remain a customer until your Fluxvalue Group Account is terminated for whatever reason. You may use these only for the purpose of using the Services and for no other purpose whatsoever.

    25. Our Liability

This Agreement sets out, in various places, events for which we do not assume any liability. You should read the Agreement carefully to understand the circumstances in which we accept no liability.

We will only be liable to you in connection with the Services that we provide or this Agreement, in the following circumstances, namely where: (i) this Agreement does not exclude or limit our liability, and (ii) we have been negligent or in wilful default of our obligations under this Agreement.

You agree that we will under no circumstances be liable for any: (i) consequential, indirect, incidental or special Losses; or (ii) economic loss, loss of profit, loss of business, loss of revenue or trading losses of whatever nature, in each case that result from or relate to your use or our provision of the Services or this Agreement, even if you have advised us of the possibility of such Loss.

We are not liable for any delays in the Services, including the execution of Instructions or settlement of orders, or for market movements between the time that an Instruction was placed and the time it was executed.

We are not liable for any Loss or failure to provide the Services, caused by any event outside our reasonable control, including unavailability of our Services caused by disruption to or failure of market infrastructure, communications networks or technology systems.

You are responsible for payment of all appropriate taxes. We are not liable for any Losses that arise from any taxes imposed on you as a result of your use of our Services, or for any changes in tax rates.

You agree that, in providing the Services and acting on your Instructions, we do so in accordance with your Instructions. You hereby indemnify us against any Losses arising from any claim against us as a result of or in connection with our execution of your Instructions.

    26. Personal Contract

This Agreement is a personal contract between us and you. You are not allowed to assign any of your rights and transfer any of your obligations under this Agreement to a third party.

We, on the other hand, may transfer or assign this Agreement and all of our rights and obligations to any other person who, from time to time, operates or acquires the Services.

    27. Whole Agreement

This Agreement constitutes the entire agreement between you and us with respect to its subject matter, to the exclusion of any warranties, conditions or terms implied by applicable law.

    28. Waiver

No failure of either of us to exercise, and no delay by it in exercising, any right, power or remedy in connection with this Agreement (each a “Right”) shall operate as a waiver of that Right, nor shall any single or partial exercise of any Right preclude any other or further exercise of that Right or the exercise of any other Right.

    29. Third Party Rights

No person who is not a party to this Agreement shall have any rights under this Agreement or will be able to enforce any term of this Agreement.

    30. Invalidity

If any provision in this Agreement shall be held by a court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable, in whole or in part, the provision shall apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable and gives effect to our commercial intention. To the extent it is not possible to delete or modify the provision, in whole or in part, then such provision or part of it shall, to the extent that it is illegal, invalid or unenforceable, be deemed not to form part of this Agreement and the legality, validity and enforceability of the remainder of this Agreement shall, subject to any deletion or modification made, not be affected.

    31. No Partnership

This Agreement does not set up or create a partnership of any kind, an association or trust between us or makes either of us the agent of the other.

    32. Dispute Resolution

The courts of England & Wales shall have exclusive jurisdiction over all disputes arising under this Agreement.

    33. Governing Law

This Agreement is governed by English Law.